Help center

For athletes

How do I sign a gym's waiver?

Scan the QR code at the gym's reception. It opens the gym's waiver on athlete.waiver2.com, where you read it, fill it in and sign it on your phone. At the end, Proceed to Payment takes you to the payment page. Payments are not open at present: while they are closed, that page says “Payments are not open at present.” and “Payments are handled by our reseller.”

What is the difference between Standard and Premium (cannot be chosen at present)?

Premium, which cannot be chosen at present, adds Media Capture Documentation (MCD): photos and video of an incident, taken in the app and designed to be sealed when they reach our server, with i-Witness eyewitness (a person who saw the incident, added to your report as an eyewitness), the i-Witness Signature Field (a signature image for the eyewitness, given in the app), the Liability Timeline engine (the records of an incident, set out in order of server time; it is designed to record the order of events, not to decide who is liable) and the Insurance-Ready Export (the incident record as one PDF, to share with an insurer if you choose; what the insurer does with it is for the insurer to decide). Premium cannot be chosen at present, and none of these is offered at present. Standard is the plan that can be chosen now, and everything else Waiver2.0 does comes with it: your signed waiver as a sealed PDF, kept unchanged by an independent record-keeper and sent to your email, after the payment (payments are not open at present: see How do I pay?). Side by side: Compare plans.

How do I pay?

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Payments are not open at present. When they are open, the steps are these: the checkout of Paddle.com opens on the payment page and shows the amount before you pay; if payment is not offered for your country, the page says “Payment is not available for your country.”; after you pay, the page says “Confirming your payment” and checks again by itself for about three minutes, because we seal your waiver after Paddle.com confirms the payment to us and it matches your order (if the page stops before that, it asks you to reload it in a few minutes); then the page says “Payment confirmed”, and your documents are generated after the seal and sent to your email. Prices are on the Pricing page.

How do I sign in?

Go to athlete.waiver2.com/login, enter the email you used when you signed and choose Send sign-in link. There is no password. You can sign in once a waiver you signed with that email has been paid. A sign-in link works once and for 15 minutes; after that, the page says “This link has expired or was already used.” and you can request a new one.

I have several sign-in emails. Which one do I use?

The newest one. Each sign-in email is sent so that Gmail shows it as a separate conversation, not grouped with the earlier ones, so the newest link is the one at the top of your inbox. Earlier links that were used or are more than 15 minutes old no longer work.

How do I download my waiver and my Health Annex?

Sign in. Each waiver in your account has a Download PDF button once its payment is completed (before that, it says “PDF available after payment is completed.”). If your waiver has a Health Annex, Download Health Annex appears next to it.

How long does my plan last, and how do I renew it?

Each plan covers 12 months from activation and is not renewed automatically. Your account shows “Subscription: Active until” and the end date. To continue after that, scan the gym's QR code again, sign the waiver and pay for a new plan. The new waiver is a separate record.

Can I cancel and get a refund?

Any buyer may cancel a purchase within 14 days of the day of purchase, without giving any reason, and receive a full refund. Ask Paddle.com, the Merchant of Record for all our orders, through the link in its receipt email or at paddle.net; or write to support@waiver2.com from the email address used for the purchase, or quoting it, and we pass your request on to Paddle.com. After those 14 days, cancelling an active plan does not give a partial refund for the rest of the plan, subject to the rights by country in Section 4 of the Refund & Cancellation Policy (see also Sections 2.1 and 3.3).

For gyms

What does it cost the gym?

Nothing. The athlete pays for their own plan when signing. See Pricing.

Where can a gym use Waiver2.0?

Australia, the United States and Canada (except Quebec).

How does a gym get started?

Register at athlete.waiver2.com/register. You receive a sign-in link by email and complete the gym form; you can do it in more than one visit. Once the form is submitted, your dashboard shows the entry QR code, with Download QR (PNG) and Print QR code. Print it and put it at reception: athletes scan it, read the waiver and sign.

How do I sign in to the dashboard, and out again?

At athlete.waiver2.com/login, with the gym's email, in the same way as athletes: a link that works once and for 15 minutes, no password. Sign out is at the top of the dashboard.

How do I find an athlete?

The Your athletes card on the dashboard lists the athletes whose waiver for your gym is signed and paid.

• Filters: All; Active, more than 30 days left; Expiring within 30 days; Expired.
• Type part of a name in Search by name and press Search or Enter. Clear search brings back the whole group.
• Some waivers are not covered by the name search. The card says how many, and clearing the search lists them with the rest of the group.
• The list shows 50 athletes per page, with Previous and Next.
• An athlete who signs again appears once for each waiver.
• Opening an athlete's medical information requires your gym sign-in, and each opening is recorded.

Can the gym download an athlete's signed documents?

Yes, from the athlete's Medical information page (the link in Your athletes): Download the signed waiver (PDF). Download the Health Annex (PDF) is there only if the athlete consented to share medical information with the gym.

Checking a sealed PDF

How can someone check that a PDF matches the record?

Anyone who has the PDF can use waiver2.com/verify, without signing in. Enter the Contract ID printed on the PDF, choose the PDF file and press Check the file. The file is not uploaded: its SHA-256 hash is computed in your browser, and only that hash and the Contract ID are sent.

What does the answer show?

Whether the file matches the contract or the Health Annex as the record for this waiver holds it now (not the value held when the waiver was sealed), or does not match the documents on record; whether the waiver is valid until a date or expired on a date; and the gym's name. If no waiver is found for the Contract ID, or the contract value is not recorded yet, the page says so. It does not show the athlete's name or any health information. A copy issued before 7 October 2026 can be reported as not matching even if nothing in it was changed; the gym can provide the current copy.